General Information

Shipping Information


Porch Pickup is currently the only shipping method I offer, with the exception of delivery to certain addresses in the Cookie Club. Pick up date and time will be arranged after I recieve your online order. Custom order pickup will be arranged before invoice is set. If you want to ensure a specific pickup date, please contact me ahead of ordering so we can get it clear. Your cookies are best enjoyed fresh. Not showing up to the agreed upon pickup time forfeits your order. Need to reschedule your pick-up? No problem! Please reach out 4 days prior to your pickup time to make any changes. * I cannot ship via any postal or parcel service, per the Minnesota Cottage Food law. *




Due Dates & Fulfillment


Orders must be placed at least 48-72 hours in advance of due date. Pick up date and time will be arranged after I recieve your online order. Custom order pickup will be arranged before invoice is set. If you want to ensure a specific pickup date, please contact me ahead of ordering so we can get it clear. All pickups will be arranged prior to due date using Customer-provided contact information. Customer is responsible for providing accurate and up-to-date contact information; Bakery is not culpable for orders failed due to lack of contact information or response to communications regarding orders.




Refunds / Cancellation Policy


I can offer refunds up to 24 hours after the payment has been accepted. No changes may be made to products once orders are paid. Due to each perishable product being made fresh-to-order, Bakery is unable to provide exchanges or cancellations upon receipt of your order. All sales are final. Customer will still be charged in the event they do not pick up order. Customer is responsible for providing accurate and up-to-date contact information; Bakery is not culpable for orders failed due to lack of contact information or response to communications regarding orders. Failed pickups will be held for 24 hours and an attempt to contact Customer and reschedule pickup will be made. If no communication has been made by Customer after 24 hours, Customer forfeits order to Bakery and no refunds will be given.




Customer Satisfaction


If you are not satisfied with your order, please contact Bakery within 24 hours of pickup. You may be asked to return all uneaten product so Bakery can assess their condition and troubleshoot any problems. We will then determine if a credit may be issued for a future order.




Legal Information


Simply Sweet Home Bakery is registered as a cottage food producer in the state of MN.
Products are homemade and not subject to inspection, but cleanliness and food safety is taken seriously. Because products are made in a home kitchen, ingredients, tools, and finished products may be in contact with allergens. By consuming these products, you agree to release Baker and Bakery from liability.




Privacy Policy


The information you provide to Simply Sweet Bakery is only used for correspondence regarding orders, payment, shipping, and quality assurance. Opting in to marketing messaging is voluntary. No information will be copied, sold, or redistributed for any reason. Payments and information made through PayPal are subject to PayPal's usage terms.




Menu Information


My base menu is small because I value high-quality treats. I do offer a variety of items at the farmer's market and pop-up sales, as well as flash sales on social media. Be sure to Like and Follow on Facebook and Instagram to see updates, and join the email list.




Gift Card Terms


No expiration unless otherwise noted. Gift card must be presented at time of purchase. Valid for a single transaction only. Non-transferable. Not redeemable for cash. Not redeemable to purchase gift cards. No credit or change will be given on the unused portion of the voucher. No replacement for lost or stolen gift cards.




Payment


You pay, I’ll bake! Payment is required up front so that I can source your delicious ingredients, research themes and decorations, and order the perfect packaging. Your payment also reserves your pickup date.




Custom Orders


To get started on a custom order, fill out the form on this page or send an email to hello@simplysweetbakerymn.com. Pictures are worth a thousand words, but they are not always accurate. Colors and lighting in photos may be slightly different than what you may end up with. Also, baked goods in photos may not be true to size! We will determine the best size for your needs during the quote process. I appreciate receiving inspiration photos, as well as themes and color palettes. However, I cannot make perfect replicas -- each individual baker has a unique style, process, and artistic flair. I do my best work when I am given some artistic freedom, as your treats are little works of art! Copyright images (think Star Wars and Paw Patrol) are protected and I won’t be able to replicate them in baked goods. I can use it as inspiration though, so let’s talk!




Customer Responsibility


You, the customer, are respoinsible for providing accurate information, including contact information, address, phone number, and due dates. Clear communication is key! You are also responsible for picking up at the pre-arranged, designated pickup time. Once you pick up your order, what happens to your treats is your responsibility. I will do my best to provide care instructions with each order, but your best bet is to keep them level, cool, dry, and out of reach.





Use of this website's online ordering system is subject to the terms above.